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Remote Customer Service Representative (English)

Binance is the world’s leading global blockchain ecosystem and cryptocurrency infrastructure provider, offering a suite of financial products that includes the world’s largest digital asset exchange.
If you’re looking for a fast-paced, mission-driven organization with limitless opportunities to learn and grow, Binance is the place for you.

Binance is a client-facing company, so customer service is considered very important. Binance hopes to build a platform that provides  users with excellent quality, quick response times, and accurate information.
Customer queries, complaints, and identification approval processes for  world-class cryptocurrency exchange platform are all handled through the ticketing system and a live chat feature.

Job Title: Customer Support Representative

Location: Remote

Employment Type: Full-time

Salary : $2,750/month

Responsibilities:

  • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
  • Handle customer enquiries, advice and suggestions via email or online tools.
  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
  • Handle customer complaints, special cases or ad hoc tasks.

Requirements:

  • Bachelor degree or above.
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
  • High level of honesty and integrity. Proactive and meticulous.
  • A sense of responsibility and team work spirit.
  • Ability to work under pressure, strong communication skills and exceed beyond expectation.
  • Passionate for the customer service industry and can work under different work shifts, including night shifts.
  • Positive about the crypto industry.
  • Personal or professional experience with cryptocurrency.
  • Proficient in English language.

Working at Binance

  • Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
  • Work alongside diverse, world-class talent in an environment where learning and growth.

Click here to apply

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